National Associations Strategic Partnership

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By NASP, Oct 6 2020 02:46PM

NASP is today urging members to lodge a complaint with the Health and Safety Executive regarding the continued closure of test centre waiting rooms.

NASP member associations have raised the issue with DVSA on numerous occasions and asked for a clearer line of sight on when waiting rooms may reopen, as trainers are already starting to be left out in the cold as Autumn arrives. To date no further positive feedback on this issue has been received from DVSA, and no indication of when waiting rooms may open has been given.

The Health and Safety Executive (HSE) wrote to the agency in September highlighting that the failure to provide adequate sanitary facilities and waiting spaces to customers (and what HSE deems as 'workers' in this context, i.e trainers), is contrary to health and safety legislation and regulation.

DVSA have maintained to date that it is difficult to open waiting rooms across the board due to the challenges of ensuring social distancing (and need to limit exposure for all users to COVID-19), staffing challenges, and the issue at some test centres that waiting rooms are being pressed into service as extra office space to allow staff to socially distance.

NASP no longer finds these reasons acceptable and points to other public and private sector (including retail) service providers who are able to manage their services and accommodation to provide both employees with a socially distanced and safe working environments, and service users similarly with socially distanced and safe waiting rooms and reception areas.

Whilst NASP will continue to raise this issue with both DVSA and HSE, we also recommend that individual trainers, concerned about their welfare heading into the winter months, also make a complaint directly to HSE.

To make your complaint go to:

Once there, click on first box and select, Safety of customers, Visitors and Contractors, the rest of the form is self-explanatory,

In the details of your enquiry, you should state the test centres you use and the fact you are left standing out in all weathers, this would also be a good place to mention the lack of toilet facilities if that is an issue at your centre.

By NASP, Aug 14 2020 12:18PM

The online service to apply for an emergency driving or theory test if you’re a critical worker has closed today (14 August 2020).

DVSA will continue to provide emergency tests to critical workers who have already successfully applied for a driving test. The agency will email them to invite them to arrange a test appointment online as soon as possible.

When critical workers book their test they will be able to see all available appointments for the next six weeks.

DVSA says that limiting the booking window to six weeks allows us to respond to any change to COVID-19 government guidance on a national and local level.

At present the booking system remains closed to all new non-critical tests. DVSA will let you know when we are reopening the service for everyone. This includes people who:

Have now taken a test that was originally cancelled due to coronavirus, but failed and need to retake their test

Are taking a test for the first time

Until DVSA reopens the booking service to the general public, only critical workers who have been invited to book a test can use it.

Tests for non-critical workers should not booked.

DVSA will monitor tests booked for non-critical workers and cancel any that do not match its records.

Since DVSA introduced the emergency test service the situation has changed significantly.

The crucial need to provide NHS staff and ambulance drivers with a driving test to support the government response to the pandemic has eased.

Public transport is now much more readily available, and people are allowed to share cars with appropriate measures in place, in most of the UK.

The country is going back to work.

To help DVSA return our services to normal, it needs to move away from offering tests exclusively to critical workers and reopen services to the general public.

We will update you again once the date for reopening the online booking service to the general public has been confirmed.